Passengers are advised to check in and collect boarding passes at BRF Check-in Counter at least 1.5 hours before departure time.
Free check-in baggage is up to 20 kg per boarding pass. Excess baggage will incur an extra fee at S$1 per kg up to a maximum of 40kg per passenger.
Hand-carry items are allowed with maximum weight of 10kg per passenger with maximum Dimension of 55cm x 40cm x 20cm.
Odd-sized items such as surfboards (not more than 1.5m in length) and bicycles are allowed at an extra fee of S$20 for return trip.
Amendment of the date or time of the ticket is allowed to be made via Pelago at least 5 days before the departure date with an extra fee of S$10. For last minute change up to 4-hour before departure, the amendment can only be done at the ferry counter at the ferry terminal and is subject to availability.
Ladies who are 28 weeks pregnant or more from time of travel, a medical certification on fitness for travel must be presented during check-in. All pregnant passengers are required to sign an indemnity form at the counter.
Baby prams are allowed on board at no additional charge.
Child tickets are required to be purchased together with Adult tickets.
Good ferry. Good service. Very easy to redeem ticket at the ferry terminal. Pelago service was prompt to engage for different options of return ferry. Thank you
Very smooth journey and great to join Emerald class travel
Booking was easy.
The customer service was super helpful to clarify all questions. Thank you!