Airport Collection Locations
(Pick up at the airport is available 24 hours daily)Terminal 1 Arrival Baggage Hall (Level 1)UOB Money Changer (near Belt 13), 01-K24
UOB Money Changer (near Belt 17), 01-K27
Terminal 1 Departure / Check-in Hall West (Level 2)Cheers (Opp Check-in Row 1), 02-05A. Only $12 hi!Tourist SIM & $15 hi!SIM available for redemption here
Terminal 2 Arrival Hall (Level 1) UOB Money Changer (near Belt 36), 01-78
Terminal 2 Departure / Check-in Hall South (Level 2)Cheers (Opp Check-in Rows 11 & 12), 02-24. Only $12 hi!Tourist SIM & $15 hi!SIM available for redemption here
Terminal 3 Arrival Hall (Level 1) Travelex Money Changer (opposite Belts 43-44), 01-K9
Travelex Money Changer (opposite Belts 46-47), 01-K15
UOB Money Changer (opposite Belts 43-44), 01-K10
UOB Money Changer (opposite Belts 46-47), 01-K16
Cheers (Opp Belts 44 & 45), 01-24. Only $12 hi!Tourist SIM & $15 hi!SIM available for redemption here
Terminal 3 Public Area (Level 2) Cheers (Near Jewel link bridge & Crowne Plaza Level 2 Entrance), 02-98 . Only $12 hi!Tourist SIM & $15 hi!SIM available for redemption here
Terminal 4 Arrival Hall (Level 1)UOB Money Changer (near Belts 3 & 4), 01-06
Cheers (Opp Belts 5 & 6), 01-09 . Only $12 hi!Tourist SIM & $15 hi!SIM available for redemption here
$8 hi! SIM Card Please note that the $8 hi! SIM Card can only be picked up at specific outlets. Do check the details under the option.
City Pick-up (Central, North, West East) Click Here for Collection Locations & Opening Hours
Dear Pelago feedback staff, it went really well 😊👍. The online pre purchase and pick up was pretty good at the Terminal 1 area near belt 17. The lady serving me perhaps wasn't in the "best mood😒" that night...it was nearly midnight on the 18/04/2024, but she kindly gave me a paper clip edge to remove my old sim card and put the new one(SingTel) in✅. The data was very handy. I did have problems trying to work out how to sms/call back mobiles in Australia, so I just used whatspp instead for phone calls. I did try going to the SingTel website(help/support) to call overseas? But couldn't find? I may be looking in the wrong area... ▪︎I was hoping to get the free USB fan with my order, but the promo only applied to 5G orders. The Pelago instagram help contact people were really helpful. Thank you to Khairul and Idayu for the amazing online help😊😊. Looking forward to returning to Singapore again soon...and using Pelago
extremely easy to find the kiosk, activate the sim and I was away in under 5 mins. Excellent reception for the whole trip. Was convenient to switch between 5G and 4G when i needed to conserve battery.
Connected so easily and order before arrival makes the pickup so much quicker
We got the 4G sim and it works very well with very fast internet speed. We picked up the sim at a UOB counter at Changi arrival hall. It was easy and straight forward.