Apple:
Method 1:
Step 1: Go to 'Settings' > 'Cellular'.
Step 2: If the 'Add eSIM' section is available, your phone does support eSIM service.

Method 2:
Step 1: Go to 'Settings' > 'General' > 'About'.
Step 2: Check 'Model Name'. See whether it is listed in our 'eSIM supported devices list' (see above)
Step 3: Check the 'Carrier Lock' section. It should say 'No SIM restriction' – this means your device is not SIM locked.
Step 4: Scroll down to view 'Available SIM', if there is a 'IMEI2' number, eSIM can be used on your device.

Android:
Method 1:
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.

Method 2:
Step 1: Open 'Settings' on your phone.
Step 2: In the search bar, search for IMEI and choose 'IMEI Information'. If this information is available, your phone can use eSIM.

Please check if your phone supports eSIM, and make sure your phone is not locked version before purchasing.

All iPhones bought from mainland China, Hong Kong and Macau DO NOT support eSIM.

All Samsung purchased from mainland China, Hong Kong, Macau and Taiwan DO NOT support eSIM.

One device can scan and save multiple eSIM QR codes (up to 8 eSIMs), but only 1 eSIM can be used at a time.

It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.

If you do not receive email having eSIM, kindly check spam/junk email or contact us.

Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.

Whatsapp: +84 866440022

Email: support@esimgohub.com